Accessibility statement

This accessibility statement applies to the Hull Warm Homes website. This website is run by Hull City Council.

We want as many people as possible to be able to use this website. For example, that means you should be able to -

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible -

  • there’s a limit to how far you can magnify the map on our location pages
  • some headings do not contain text
  • an empty footer link exists that can't be used by a screen reader
  • a heading exists on our homepage that does not contain text

Feedback and contact information

If you need information on this website in a different format like large print, easy read, audio recording or braille -

We’ll consider your request and get back to you within five working days dependent on the urgency of your request.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact –

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Hull City Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

  • WCAG 2.0 A 1.3.1 - Write lists or groups of links semantically. Some screen readers are picking up a hidden menu for mobile view that are not grouped as lists. We are investigating this issue and hope to have this fixed by 1 January 2025.
  • WCAG 2.0 A 2.4.4 - Avoid using the same link text for different destinations. The Jadu system generates Category landing pages with a unique link for the category menu (containing ?categoryID=). This means that a link may have the same text and appear to go to different locations as the URL is different, however they do link to the same page. We are investigating this issue and hope to have this fixed by 1 January 2025.
  • WCAG 2.0 A 4.1.2 - Ensure links can be used by screen readers. Screen readers pick up the Accessibility and Translation button however this is not identified as a link as this does not go to another page. We are investigating this issue and hope to have this fixed by 1 January 2025.

Customer portal (forms)

Our third-party supplier has stated –

govService is committed to developing products that are accessible to all citizens. Wherever possible, govService products will meet the Accessibility guidelines recommended under WCAG 2.1 for AA compliance.

The precise level of compliance is dependent on the CSS and branding used to display a form and any Javascript/code and HTML elements used locally.

Forms are tested with the current version of JAWS 4 to assist blind and partially sited users; we also use Siteimprove and Wave evaluation tools and others.  When used in conjunction with JAWS, Forms will output the most popular refreshable Braille displays in computer or Grade 2 Braille.

When reviewing UX/UI changes, we look to the standards defined at https://design-system.service.gov.uk/  and https://designsystem.digital.gov/  for determining best practice in conjunction with the W3C WAI guidelines.

Content that’s not within the scope of the accessibility regulations

All our content is within the scope of the accessibility regulations.

What we’re doing to improve accessibility

  • all third-party suppliers will be contacted to ensure we have their latest information on their products and any issues they have corrected

Timeline for fixing the issues

Between 19 October 2024 and 29 March 2025 the above issues will be rectified.

Preparation of this accessibility statement

This statement was prepared on 20 September 2023.

This website was last tested on 3 October 2024. The test was carried out by Hull City Council using the Silktide system and manual testing and checking, all the pages were tested.